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PPRA Issues Intake Form

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PPRA Issues Intake (SITA)
Form

PPRA System & Service Issues

Stakeholder Intake Form (SITA)

SITA is collecting information from property practitioners, agencies, and consumers regarding issues experienced with the PPRA (Property Practitioners Regulatory Authority) and its systems. Your responses will help identify recurring technical, registration, and complaints-handling problems. All information is treated confidentially and used for analysis and system improvement purposes only. POPIA consent is required to submit.

1
Your Details
2
FFC Status
3
Complaint History
4
IT & System Issues
5
Service Rating
6
Further Comments
7
Consent & Submit

Respondent Information

Full Name *

Email Address *

Contact Number

Agency / Firm Name

Province

I am a… *

Click to select...

FFC (Fidelity Fund Certificate) Status

Do you currently hold a valid FFC? *

Have you applied for an FFC? *

PPRA Complaint History

Have you filed a complaint against an agent/agency at the PPRA? *

IT & System Issues Experienced

Which PPRA/SITA systems or processes have given you trouble? (Check all that apply)

Click to select systems or processes...

Describe the IT issue(s) in detail

When did you first experience this issue?

Has the issue been resolved?

How would you rate the impact on your work/business?

No impact (1)

Minor (2)

Moderate (3)

Severe (4)

Critical (5)

PPRA Service Rating

Please rate your experience with the PPRA on each of the following. Use a 1–5 scale, where 1 = Very Poor and 5 = Excellent. Select "No experience" if you have not used that channel.

Response Time (overall turnaround on queries, complaints, applications)

Very Poor (1)

Poor (2)

Average (3)

Good (4)

Excellent (5)

No experience

Call Centre Service

Very Poor (1)

Poor (2)

Average (3)

Good (4)

Excellent (5)

No experience

Comments on call centre

In-Person Customer Service (at PPRA offices / walk-in centres)

Very Poor (1)

Poor (2)

Average (3)

Good (4)

Excellent (5)

No experience

Comments on in-person service

Email Response

Very Poor (1)

Poor (2)

Average (3)

Good (4)

Excellent (5)

No experience

Comments on email response

Overall PPRA Rating

Very Poor (1)

Poor (2)

Average (3)

Good (4)

Excellent (5)

No experience

What is the single biggest service issue you have experienced with the PPRA?

Further Comments

Any additional comments, suggestions, or recurring issues you would like SITA to note?

Would you be willing to participate in a follow-up interview or survey?

POPIA Consent & Submission

I consent to SITA processing the personal information provided in this form for the purpose of analysing and resolving PPRA-related system and service issues. I understand my information will be handled in accordance with POPIA. *

I confirm that the information provided is accurate to the best of my knowledge. *

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